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As of 2018, there are over 1.5 million businesses in Canada. Over 95 percent of these businesses fall in the small business category and the rest in medium or large enterprises. Over 30 million people in Canada own a text enabled cellphone which is 83 percent of the population. Effective communication is essential for all businesses and texting is a great way to execute real time communication with customers, employees or users. Shipping and transaction alerts, schedule reminders and unlimited internal communication reduces the communication gap and improves the operations of the work place.

Experttexting is among the top texting companies worldwide and Canada is one of our top destinations where we offer simple, effective and affordable texting services. With full coverage across all Canadian carriers, we can deliver your text messages within seconds.

Coverage

We have direct connections with carriers in Canada which means users can easily send messages across any networks. The most common networks we cover in Canada are as follows;

  • Mike TELUS Mobility

  • SaskTel Mobility

  • Bell Mobility Solo Mobile

  • ROGERS

  • WIND

  • TBayTel Mobility

  • MTS Mobility

  • Mobilicity

  • Fido

  • Bell Aliant

  • Videotron

  • Public Mobile

  • Free SMS API Access :

    Users can integrate with our service to send messages straight from their software or application. We support REST and SOAP based API for our users along with WP-SMS plugin.

  • Sender ID :

    Not Allowed.

  • Unicode :

    This enables users to send messages in any language using Unicode characters. You can send messages from our platform in multiple languages.

  • Short code :

    Not allowed

  • Long code :

    Long code is used for transactional traffic or P2P communication. Customers can purchase local numbers for notification and alert texting.

    • Standard Number :

      The standard numbers are available under “manage numbers” tab on your account. The cost of a number is $1.00 on a monthly recurring basis with a limit of 200 texts per day. Customers can buy numbers according to their daily volume. i.e. 2 numbers = 400 texts a day. Standard texting rates apply and Incoming replies are free.

    • Toll-free Number :

      For higher texting volume, you can buy a toll free number on a monthly basis as well for $5.00 per number. Standard texting rates apply however; incoming messages are charged the same as outgoing, which will be deducted from your account. You can also send marketing content using toll-free number.

  • Texts Containing Hyperlinks :

    Messages containing links are allowed only on short code.

This allows users to quickly troubleshoot their SMS delivery status by unveiling the possible scenarios and guidelines which apply to that specific country that may cause delivery failure, delays, format changes and other errors.

SMS delivery failure or delay is caused by the following restrictions or reasons;

1) Message Delay

  • Network Delay :

    Messages are sent out instantly from our portal. However, there are some rare temporary delays from the networks due to network congestion. This may be due to some special trending events like holidays and notable events, etc. Messages are still delivered within 15 minutes.

2) Message Failed

  • Insufficient Balance :

    Please ensure that you have sufficient balance in your account to send messages according to your volume requirement.

  • Quota Exceeded :

    Using long code, each standard number is limited to sending 200 texts a day. If the messages exceed the limit, they will fail to go out. Please ensure that you purchase enough numbers to meet your volume requirement.

  • Carrier Spam Filter :

    Messages should be sent out according to their use case. Marketing messages or illegal content are usually filtered out by the carriers if you use standard number. For marketing content, please use toll-free number.

  • Destination Number in Opt-Out Database :

    Some recipients may be part of other campaigns and possibly be in our opt-out database which means they have opted-out from the service. They are automatically removed from your keyword or they do not receive your message until they opt-in to the service again.

Note :

If you have any other delivery issues, you can engage with our 24/7 live support team so we can diagnose and resolve them within no time.