the Saudi Arabia

The heart of the Middle East exchanges over 27 million messages every day. Businesses in Saudi Arabia have started using mass texting as their preferred channel of virtual communication. There are over 27 million messages exchanged every day with 35% of the total sent from business to customers.

Experttexting has been active in the Middle East for years now and is the go to place for texting services. With our quality service and best prices, we have brought in thousands of businesses from Saudi Arabia alone. These businesses have since then made SMS their top marketing and communication channel due to its cost-effective nature.

Coverage

We have direct connections with carriers in Saudi Arabia which means users can easily send messages across any networks. The most common networks we cover in Saudi Arabia are as follows;

  • STC

  • Mobily

  • Zain

  • Free SMS API Access :

    Users can integrate with our service to send messages straight from their software or application. We support REST and SOAP based API for our users along with WP-SMS plugin.

  • Sender ID :

    Sender ID is supported for both promotional and Transactional traffic only. Users can send OTPs, Alerts and notifications using their business or product name. It is free of cost and can be activated instantly from your dashboard.

    • “AD” Suffix Removal :

      If your messages are transactional, you can submit a request via email to the ET team to remove the “AD” suffix at sms.support@experttexting.com along with your registered Sender ID and sample message content. The team will remove the “AD” suffix after review.

  • Unicode :

    This enables users to send messages in any language using Unicode characters so you can text in Arabic as well.

  • Short code :

    Not allowed

  • Dedicated number :

    Not available

  • Texts Containing Hyperlinks :

    Messages containing links are allowed.

This allows users to quickly troubleshoot their SMS delivery status by unveiling the possible scenarios and guidelines which apply to that specific country that may cause delivery failure, delays, format changes and other errors.

SMS delivery failure or delay is caused by the following restrictions or reasons;

1) Message Delay

  • Network Delay :

    Messages are sent out instantly from our portal. However, there are some rare temporary delays from the networks due to network congestion. This may be due to some special trending events like religious holidays and notable events, etc. Messages are still delivered within 15 minutes.

  • Time Restriction :

    Marketing SMS are received between 7am and 10pm local time only. If a marketing SMS is sent out of time zone, it will be delivered during operating hours the next day.

2) Message Failed

  • Insufficient Balance :

    Please ensure that you have sufficient balance in your account to send messages according to your volume requirement.

  • Do not disturb registry (DND) :

    Any text sent to a number registered on the DND list will not be delivered. Please make sure that the number you wish to send text to is not on the DND list.

Note :

If you have any other delivery issues, you can engage with our 24/7 live support team so we can diagnose and resolve them within no time.