the united states of america

The United States is one of the leaders in local and international communication. There are over 40 million businesses in the US and over 280 million text enabled cellphone users as of 2018. These incredible statistics show the marketing and communication potential if businesses use this basic yet efficient channel to communicate with their customers/ clients/users.

Thousands of businesses are using Experttexting to engage with their customers. Texting has proven to be a smart and cost-effective marketing strategy. Since, it is the most preferred channel of communication; it enables business to execute real-time promotions to ensure a smooth transmission of information.

Coverage

We have direct connections with carriers in the United States which means users can easily send messages across any networks. The most common networks we cover in the United States are as follows;

  • LLinois Valley Cellular

  • TelAlaska Cellular

  • SI Wireless

  • Five Star Wireless

  • ACS Wireless

  • AT&T Mobility

  • Northstar Technology

  • Proximity Mobility

  • Simmetry

  • Bluegrass Cellular

  • New Dimension Wireless

  • Midwest Wireless

  • Verizon Wireless

  • Mohave Wireless

  • Pace

  • Free SMS API Access :

    Users can integrate with our service to send messages straight from their software or application. We support REST and SOAP based API for our users along with WP-SMS plugin.

  • Sender ID :

    Not Allowed.

  • Unicode :

    This enables users to send messages in any language using Unicode characters. You can send messages from our platform in multiple languages.

  • Short code :

    Short code service is one of our premium services used commonly for promotional traffic. Customers are assigned dedicated short codes according to their requirement. You can engage our live chat support to set up short code services according to your requirement. The standard charge per text using short code is $0.012 flat which is the same for incoming replies if applicable. You can read about them here to get the basic idea about how they work. http://blog.experttexting.com/2015/08/20/keyword-based-marketing-shortcode/

  • Long code :

    Long code is used for transactional traffic or P2P communication here in the US. Customers can purchase local numbers for notification and alert texting.

    • Standard Number :

      The standard numbers are available under “manage numbers” tab on your account. The cost of a number is $1.00 on a monthly recurring basis with a limit of 200 texts per day. Customers can buy numbers according to their daily volume. i.e. 2 numbers = 400 texts a day. Standard texting rates apply and Incoming replies are free.

    • Toll-free Number :

      For higher texting volume, you can buy a toll free number on a monthly basis as well for $5.00 per number. Standard texting rates apply however; incoming messages are charged the same as outgoing, which will be deducted from your account.

  • Texts Containing Hyperlinks :

    Messages containing links are allowed only on short code.

This allows users to quickly troubleshoot their SMS delivery status by unveiling the possible scenarios and guidelines which apply to that specific country that may cause delivery failure, delays, format changes and other errors.

SMS delivery failure or delay is caused by the following restrictions or reasons;

1) Message Delay

  • Network Delay :

    Messages are sent out instantly from our portal. However, there are some rare temporary delays from the networks due to network congestion. This may be due to some special trending events like holidays and notable events, etc. Messages are still delivered within 15 minutes.

2) Message Failed

  • Quota Exceeded :

    Using long code, each standard number is limited to sending 200 texts a day. If the messages exceed the limit, they will fail to go out. Please ensure that you purchase enough numbers to meet your volume requirement.

  • Insufficient Balance :

    Please ensure that you have sufficient balance in your account to send messages according to your volume requirement.

  • Destination Number in Opt-Out Database :

    Some recipients may be part of other campaigns and possibly be in our opt-out database which means they have opted-out from the service. They are automatically removed from your keyword or they do not receive your message until they opt-in to the service again.

  • Carrier Spam Filter :

    Messages should be sent out according to their use case. Marketing messages or illegal content are usually filtered out by the carriers if you use long code to send them out. This is why you should use short code for this type of traffic.

Note :

If you have any other delivery issues, you can engage with our 24/7 live support team so we can diagnose and resolve them within no time.