Customers are the most valuable asset for any business. Assets that you must cherish if you hope to grow in sales and revenue. There are many ways to engage with customers, but once you start, you will learn that it demands a lot of effort and time than you think. By offering quality customer service, your customers can stay connected to your business. Mass Texting is now an effective channel to reach customers immediately.
The following are some smart ways through which you could enhance your customer service with text messaging:
Customers like to share and many business giants have admitted that most of their changes, updates and upgrades come from feedback by customers. It all starts with asking customers whether they are satisfied with your service or what they would like in the near future.
Customers love discounts and promotions. Statistically speaking, sending discounts, coupons and limited-time offers are said to improve engagement by 73%. This is great for driving sales in all seasons and also keeping customers up to date with what’s happening in your business.
Texting has been proven to be a great customer care tool. Businesses can send information to customers about all sorts of topics, explain their services, and help customers understand what your business is all about. This includes selling your products and services in ways that they can connect or relate to.
The days of paper receipts and bills are in the past. In the paperless era, mass texting is the most efficient channel to send instant transaction receipts to customers and informing them about their transactions. Digital receipts build customer satisfaction by offering proof of the transaction.
If you have customers opt-in to your Mass Text campaign, you can keep them in the loop and inform them about your product announcements, promotions and special offers. With online marketing booming, customers appreciate when companies inform them about their order and delivery status. Moreover, with the COVID-19 pandemic, informing customers about updated business hours, delivery information and emergency updates can help build better customer relationships.